Shipping and Deliveries
Shipping Delivery:
Our goal is to process all orders within 24 hours of receipt.
Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM – 4:30pm EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within one business day.
Undelivered Package:
You are responsible to provide a valid address where UPS is able to deliver to. PO BOX and other non-deliverable addresses will cause a delay and additional charges will apply. If the address you provided to us on your order is undeliverable; we may need to contact you to verify the address for reshipment. However, you are responsible for the shipping charges, any duties, taxes and/or customs charges that are incurred on the package for both the original and the re-delivered shipment or returned.
Shipping Cost:
We can ship your orders via UPS: Ground, 2nd Day Air, 3 Day, Next Day Air Service or for international orders: UPS Standard/. The cost of shipping is predetermined by our shopping cart system.
Where am I able to ship my order to?
The PLC Depot currently caters to markets Worldwide.
Can you ship to APO addresses?
No we cannot as UPS/FEDEX does not deliver to these addresses.
How long does it take for you to ship my order?
Although every effort is made to process and ship your order within the same day your order is placed, the shipping time is dependent on stock availability. If an out-of-stock or back-order situation arises, we will advise as soon as possible and the products that are on backorder status will not be invoiced until they are ready to ship.
Tracking Your Packages:
You will receive one or more tracking numbers on the confirmation e-mail/invoice we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:
UPS
Package tracking: www.ups.com
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com
FEDEX CUSTOMER SERVICE TOLL FREE +1-800-463-3339
track@fedex.com