Return Material Authorization (RMA) Number. No returns of any type will be accepted by THE PLC DEPOT unless accompanied by a unique RMA number, which Customer must obtain by submitting online Return Authorization Request or emailing to firstname.lastname@example.org prior to return. The following information must be provided by Customer to obtain RMA: Customer’s name, applicable invoice number, serial number of the Product, and details of Customer’s issue with the Product. Customer has 7 calendar days to return the Product after the applicable RMA is issued. THE PLC DEPOT reserves the right to refuse any UNAUTHORIZED returns: those that occur after the 7 day period or those involving Products that are unaccompanied by a valid RMA.
Defective Product Returns.
Customer may return most defective Products to THE PLC DEPOT within the warranty period specified in the Warranty Terms section of the present Terms and receive, at THE PLC DEPOT's option, replacement, repair or refund.
Non-Defective Product Returns. Customer may request Return of working Products within 7 calendar days of invoice date. THE PLC DEPOT will review all requests on a case-by-case basis. If Return Authorization is granted, a restocking fee of 20% of the original purchase price will be retained and THE PLC DEPOT will issue a refund for the remainder of the amount, provided that THE PLC DEPOT receives the Product within 30 calendar days of invoice date and in the same condition in which it was originally delivered. Products received after 30 calendar days of invoice date and/or not in the same condition will not be accepted.
Returned Products Must Be Complete. All Products must be returned entirely complete, including all original manufacturer’s boxes, packing materials, manuals, cables, and any other accessories provided by THE PLC DEPOT in original shipment. THE PLC DEPOT reserves the right to refuse return of incomplete Products or to charge a minimum 35% restocking fee for returns that are accepted. Customer must reference authorized RMA number on the shipping label of each box or write it on the shipping box itself. Customer should never write RMA number on the original manufacturer's box.
Customer is responsible for the cost of shipping returned Products; THE PLC DEPOT is responsible for the cost of shipping replacements for returned Products and will match Customer’s shipping method.
Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned Products and to use a carrier and shipping method that provide proof of delivery. THE PLC DEPOT is not responsible for loss or damage during transportation of returned Products.
Returned Products Must Be properly packed for shipping. THE PLC DEPOT is not liable for Product damages that may occur in transit during Product return. In order to minimize possibility of Product damages in transit, Customer must properly place the Product, or original manufacturer's box with the Product, in a shipping box with packing materials. Customer must be sure the Product is properly surrounded with bubble wrap or packing foam. Products should never be shipped without packing foam, bubble wrap, or an antistatic bag. The preferred method for returning Products is each in an individual shipping box. If you must ship multiple Products within the same shipping box, be sure each Product is protected in its own antistatic bag and is separated with packing foam or bubble wrap. Products should never be returned loose and/or unprotected. Crushed or damaged shipping boxes should never be used for Product returns. Products should never be shipped without being boxed or thoroughly bubble-wrapped and secured to a pallet (whenever applicable due to Product’s size and/or weight).
Refusal/Receipt of Products Damaged in Transit.
If a package containing Products purchased from THE PLC DEPOT arrives at Customer’s location damaged, Customer should refuse to accept delivery from a carrier. If Customer does accept delivery of such package, Customer must: (i) note the damage on the carrier's delivery record so that THE PLC DEPOT may file a claim; (ii) save, as is, the Products and the original box and packaging it arrived in; and (iii) promptly notify THE PLC DEPOT either by calling THE PLC DEPOT Customer Service or by contacting THE PLC DEPOT account manager to arrange for carrier’s inspection and pickup of the damaged Products. If Customer does not note the damage and save the received Products and original box and packaging and does not notify THE PLC DEPOT within five (5) days of delivery acceptance, Customer will be deemed to have accepted the Products as if they had arrived undamaged, and THE PLC DEPOT’s regular return policy shall apply. No items should be tampered with. Any item that shows signs of tampering eg marks on screw casings, security sticker peeled or tampered will result in an automatic refusal of any refund. A full visual and component test will be carried out before refund is issued. Refunds may take upto to 7 business days to be completed.